How we work
Our Heritage Retrofit Customer Journey
Every project is unique. Choose the starting point that fits where you are or we can figure it out together.
Choose your starting point
A flexible path to a comfortable, efficient home
Home Comfort Plan
From £510A tailored assessment and improvement roadmap for your historic home.
- Specialist home assessment
- Fabric and energy analysis
- Phased, costed improvement plan
Design
Bespoke PricingDetailed design and specifications for heritage-appropriate retrofit work.
- Detailed drawings and specifications
- Heritage sensitive product choices
- Planning and listed building support where needed
Install Coordination
Bespoke PricingProject coordination and quality assurance during installation.
- Installer selection support
- Site coordination and quality checks
- Handover and optimisation support
UNDERSTANDING YOUR PROJECT NEEDS
You end this stage with a clear sense of how we can help and what to do next.
Step 1: Quick Chat
We discuss your home, your challenges, and your renovation ambitions.
COMMISSION ONE — HOME COMFORT PLAN
You end this commission with a clear understanding of your home's current performance, a phased improvement roadmap, and indicative costs.
Step 2: Retrofit Assessment
We visit your home to collect information and analyse your home's performance.
Step 3: Exploring Potential
We present improvement options, outlining their cost, comfort, and energy efficiency gains.
Step 4: Renovation Roadmap
Together we create your phased improvement roadmap and agree on initial priorities.
COMMISSION TWO — DESIGN
You end this commission with detailed designs, specifications, and a tender pack ready for installers to quote.
Step 5: Specialist Design & Permissions Support
We create heritage sensitive detailed designs and specifications for your work, including for extensions or alterations. We provide planning and listed building support where needed.
Step 6: Tender Pack
We prepare a tender pack ready for installers to quote.
COMMISSION THREE — INSTALL COORDINATION
You end this commission with completed work, a full handover pack, and guidance on living efficiently in your upgraded home.
Step 7: Support to find Installers
We support you to source appropriate installers for your works.
Step 8: Project Coordination & Quality Assurance
We work together with your installation team to deliver your project.
Step 9: Handover Support
We provide an information pack to record upgrades and help you learn to use new equipment.
Step 10: Optimisation
We issue a new EPC and support you to optimise energy efficient living.
Questions
What homeowners ask before commissioning us
Do you work on listed buildings and homes in conservation areas?
Yes. Our consultancy is led by a RIBA architect and historic-building conservation specialist with experience across listed and conservation-area properties. We design improvements that respect heritage significance and comply with the relevant consents.
Can we use our own builder or installer?
Absolutely. We are independent consultants. We can prepare a clear tender pack for your chosen installers, or help you identify specialists experienced with heritage buildings.
How long does a Home Comfort Plan take?
Most plans take two to four weeks from the home visit, depending on the complexity of the property and the information already available.
What happens after I receive the plan?
You decide which improvements to pursue and when. If you choose to move forward, we can provide detailed design, help find installers, and coordinate the work through to handover and optimisation.
Do you help with grants or funding?
We can advise on the retrofit-related grants and funding schemes available at the time of your project, and help you understand which measures are likely to be eligible.
Start with a free consultation
Tell us about your home, your challenges, and your ultimate ambitions.